Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers

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In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. But these offers work best when they are attractive to the customer, and made in real time and through the right channel. Discover solutions that enable functionality for real-time offer management optimized within the context of enterprise processes.

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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience

At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR... Read More

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Delivering Superior Customer Value in Insurance

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Supply Chain Collaboration: The Key to Success in a Global Economy

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Converting Service Calls into Sales with Real-time Offer Management

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To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel—at the right time. Of course, it’s not really that simple. But service firms are finding it’s possible to make the right offers, through customer-selected channels, in real time. Find out how you can leverage your customer data to create opportunities for revenue generation. Read More
 
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