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Delivering Superior Customer Value in Insurance

Source: SAP
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.


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TECTURA Corporation
Tectura is a worldwide provider of business consulting services, delivering exceptional service and sustainable value through consulting, software and IT implementation. Our diverse clientele includes mid-sized companies and larger enterprises in the aerospace, life sciences, manufacturing and distribution, retail and service industries. With more than 1,800~ team members in 20+ countries, Tectura applies its industry knowledge and best practices philosophy to provide Microsoft Dynamics® ERP, CRM and technology solutions throughout the Americas, EMEA, and Asia Pacific. A Microsoft Gold Certified Partner, we maximize our vast technology resources and deep Microsoft expertise to deliver increased efficiency, project acceleration and a competitive edge. Our industry knowledge, close partnership with Microsoft, global presence and established local success is how we make a distinctive difference for our clients. Read More...
Automating the Exemption Certificate Lifecycle
Source: Avalara Savvy finance and IT leaders are delivering business value by implementing exemption certificate management (ECM) software to automate the collection and management of certificates and integrating this software with their ERP/billing and tax decision software. The most powerful ECM solutions can handle the collection and management of certificates in direct, retail, e-commerce, POS, and tele-sales channels simultaneously and in real time. By connecting these systems, each is able to share critical data needed to reduce non-taxed transaction audit risk, increase staff productivity, and improve the exempt customer purchase experience. Read More...
About TEC
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Building the Customer-centric Enterprise
Source: SAP The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain. Read More...
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