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Deploying Customer Relationship Management Effectively: Beyond Implementation

Source: Spinnaker Network Solutions
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into a mandatory tool for providing benefit to the entire organization. However, methodology and training play instrumental roles in successful CRM implementations; if designed well, these critical components will ultimately ensure user buy-in and success.


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Reporting & Workforce Intelligence e-Guide for HR
Source: Ultimate Software With the right reporting and business intelligence tools, HR can help provide visibility into the company’s workforce, leading to improved financial results and sound, fact-based human capital management decisions. By looking beyond soft measures, you can identify what factors contribute to the company’s success, as well as areas that may be negatively impacting long-term goals, and even begin to forecast future workforce trends. This e-guide outlines reports and tools that HR professionals can turn to when delivering data to executives, as well as tips for more effectively utilizing workforce data for better human capital investment decisions. Read More...
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