Differentiation through Service Excellence

With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.
  • Written By:
  • Published On:
  • (Originally Published On:) )
 
comments powered by Disqus


Featured publications:

10 Things to Consider When Evaluating Your Mobile Workforce Management Strategy

Your service organization is dynamic and changing, with different growth strategies and mergers and acquisitions in the works, and with many of your technically savvy workers using more than one mobile device to get the job done. But how do you manage your mobile workforce in this past-faced business world? Find out how to balance customer satisfaction with business efficiency and enable continuous improvement and differentiation of your service organization.
  • Written By:
  • Published On:

Service Differentiation: Your 3-Step Plan

Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.
  • Written By:
  • Published On:

Empowering Modern Finance: The CFO as Technology Evangelist

Modern finance is service-oriented and committed to operational excellence. Modern finance leverages analytical expertise to provide management with data-driven insight and forward-looking guidance. This report explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.
  • Written By:
  • Published On:

You may also be interested in these related documents:

Operational Excellence: The New Lever for Profitability and Competitive Advantage

Better. Faster. Cheaper. Every company is grappling with these concepts today as economic uncertainty spreads. Though many are focusing on what to eliminate in their operations, leading firms are redoubling their efforts to find new ways to execute with greater efficiency—to achieve operational excellence without sacrificing the value their customers expect. Learn more about improving your strategic competitive advantage.
  • Written By:
  • Published On:

Sustained Growth through Operational Excellence: Spotlight on Operations

  • Source: The Economist
Embarking on an operational excellence strategy should not be undertaken lightly. As with most company-wide initiatives, success requires planning, commitment, measurement, and continuous follow-up. Find out what senior executives from around the world think about how to achieve operational excellence, and the questions you need to ask to develop a winning operations strategy and achieve sustained growth.
  • Written By:
  • Published On:

Operational Excellence: Enabling Sustained Growth Spotlight on the Americas

  • Source: The Economist
Companies in the Americas should lead the world in growth through operational excellence—but they don’t. A 2008 survey shows that less than half promote insight into operations by investing in enterprise resource planning (ERP) and customer relationship management (CRM) software. Companies in the Americas also lag behind Asia-Pacific firms in revenue growth and customer satisfaction. Read more of the survey results.
  • Written By:
  • Published On: