Differentiation through Service Excellence

  • Source: SAP
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With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

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Manufacturing Agility through MES Excellence

Manufacturing agility is increasingly important in today's world of fluctuating demand, short product cycles, and constant change. Successful manufacturers embrace change as an opportunity to proactively outmaneuver the competition and gain market share. Read about this kind of agility and the ability to change while controlling costs and quality. Read More

Manufacturing Agility through MES Excellence

Manufacturing agility is increasingly important in today's world of fluctuating demand, short product cycles, and constant change. Successful manufacturers embrace change as an opportunity to proactively outmaneuver the competition and gain market share. Read about this kind of agility and the ability to change while controlling costs and quality. Read More

Model Driven BPM: How BPM Enables a Higher Level of Business Agility

Enterprises have to demonstrate business innovation while being responsive to customer wants and needs in today’s competitive marketplace. Business process management (BPM) software can help companies to streamline and optimize business processes for increased efficiency and reduced downtime.

Organizations using BPM can increase ROI and achieve operational excellence through reengineering business processes with the help of BPM software.

Model driven BPM is the next wave in enterprise BPM approaches, and allows organizations to deliver on the premise of application modernization intelligently and effectively. A model driven BPM approach brings lesser complexity for the line of business (LOB) stakeholders, faster development times for IT, quicker response times for business process changes, lower costs, and better collaboration between LOB and IT.

This white paper examines how model driven BPM lets organizations prepare and build for change rather than invest in traditional development techniques that can be resource intensive, expensive, and time consuming. The paper covers the challenges facing enterprises today and drivers for enterprise agility, then takes a deeper look at model driven BPM and its benefits.

How can BPM enable a higher level of business agility and deliver on the premise of intelligent process management driving operational excellence? The answer likely lies in a model driven framework, to integrate disparate systems and drastically cut down the time to create, improve, and optimize functional business process models that help the enterprise adapt to dynamic market conditions.  Read More

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Operational Excellence: The New Lever for Profitability and Competitive Advantage

Better. Faster. Cheaper. Every company is grappling with these concepts today as economic uncertainty spreads. Though many are focusing on what to eliminate in their operations, leading firms are redoubling their efforts to find new ways to execute with greater efficiency—to achieve operational excellence without sacrificing the value their customers expect. Learn more about improving your strategic competitive advantage. Read More

Sustained Growth through Operational Excellence: Spotlight on Operations

  • Source: The Economist
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Embarking on an operational excellence strategy should not be undertaken lightly. As with most company-wide initiatives, success requires planning, commitment, measurement, and continuous follow-up. Find out what senior executives from around the world think about how to achieve operational excellence, and the questions you need to ask to develop a winning operations strategy and achieve sustained growth. Read More

Operational Excellence: Enabling Sustained Growth Spotlight on the Americas

  • Source: The Economist
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Companies in the Americas should lead the world in growth through operational excellence—but they don’t. A 2008 survey shows that less than half promote insight into operations by investing in enterprise resource planning (ERP) and customer relationship management (CRM) software. Companies in the Americas also lag behind Asia-Pacific firms in revenue growth and customer satisfaction. Read more of the survey results. Read More
 
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