Differentiation through Service Excellence

  • Source: SAP
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With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

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4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
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Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

5 Key Strategies to Survive and Thrive as a Value Added Reseller (VAR)

If you're a value-added reseller (VAR), you face tough competition and high customer expectations. But tight profit margins mean you have to differentiate yourself through a flawless service offering.

This white paper describes some of the pitfalls VARs commonly encounter in trying to balance profits, customer relationships, and efficiency. Here are five tips for VARs, including prioritizing collaboration, to help them thrive by better managing their supply chain lifecycle, through order,... Read More

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Strategies for Evolving into a Multisided Business

  • Source: SAP
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To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models require changes in the way they collaborate with partners, price offerings, and service customers. Discover the best practices and technologies that can help your telecom company take advantage of this industry transformation while supporting profitability, innovation, and differentiation. Read More

Sustained Growth through Operational Excellence: Spotlight on Operations - March 2008

  • Source: The Economist
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