Dispelling the Myths of End-user Training

User training is a key aspect of the software implementation process. But it’s also the most overlooked, as companies often think more about software functionality than about how well their employees are adapting to using it. Don’t assume that your employees are too busy, or that software training costs too much. Find out how user software training can save you money and increase your return on investment (ROI).

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Guide to IT Best Practices in Application-Aware Network Performance Management

Businesses are constantly striving to do more with fewer resources, and information technology (IT) departments are subject to the same pressures. They must contend with a growing number of applications and an increasingly complex infrastructure. The IT department’s arsenal includes tools for monitoring network, application, server, database, and end user performance, but typically they are not integrated with each other. That means that it’s end users who are detecting poor application performance, and the role of the IT team is reactive.

A modern performance management solution must be easy to use, include comprehensive alerting, and offer reporting that correlates data from each component of an application and the underlying infrastructure. Application-aware network performance management (AANPM) tools aim to provide a holistic view of the performance of interdependent applications, servers, and networks. Such cross-platform visibility enables the IT department to ensure high-performance delivery of critical business applications.

This white paper describes the trends in application performance and network diagnostic tools and the drivers of AANPM. You’ll learn about best practices for implementing AANPM and discover some enterprise use cases. Read More

Application-Aware Network Performance Management for Dummies

Organizations depend on their networks and applications for the success of their business. Traditionally, networks and application performance were monitored separately, but they are increasingly interdependent. When a user experiences network difficulties, it doesn’t matter to the user where the problem lies—it matters only that he or she get the service expected.

Application-aware network performance management (AANPM) is a new, integrated approach to monitoring service. This e-book explores the need for an integrated approach for visibility into your network and the concept of AANPM. You’ll discover the use cases for AANPM and the building blocks for an effective AANPM solution.

With AANPM you’ll improve diagnostics so you can monitor your network proactively and strengthen your physical and virtual infrastructure. With end-to-end visibility, AANPM will help to correlate and analyze performance data across the network to better support business-critical applications. Read More

The Guide to Google Apps Training Part Five: Organizational Units and Permissions

It’s a given that the level of access to information is determined by the roles people have within your company or organization. Having the right tools to establish perimeters and authorizations is key for a good security base.

Once you’re using Google Apps, providing essential tools for the management of these varying levels of access and assigning “admin roles” is easily accomplished by following the steps outlined in this white paper. With the help of this Google Apps guide, your super administrator can develop and establish organizational units, assign and organize admin roles, as well as configure member access to settings and services. Learn how to best develop and configure service and setting details, and how to easily create administrative privileges with a series of pre-built roles. While the five pre-built roles supplied by Google Apps (help desk admin, groups admin, user management admin, services admin, and reseller admin) are generally adequate for use, more customization may be needed. Help for assignation and/or creation of these roles by the super administrator is also explained. This Google Apps guide also gives information on providing additional management services for Chrome devices, which can be adapted by the user to your departmental requirements, and discusses how Google Apps Directory Synch (GADS) helps to organize users.  Read More

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The No-drama Software Upgrade

When you upgrade enterprise application software, you want to realize expected benefits as quickly as possible and minimize costs, disruption, and risk. In tough economic times, there is absolutely no room for budget overruns and the potential disruption to business operations—which are always risks of an application upgrade. An end-user management solution can help you realize return on investment (ROI). Find out how. Read More

Microsoft Office Fluent User Interface: IT Decision-maker Perception

This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations considering adopting the 2007 Microsoft® Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Office system. Read More

Single Sign-on (SSO): Truths and Myths

Technology products always seem to come out strong, and then wither under intense scrutiny. This was the case with single sign-on (SSO). However, any product driven by strong need will reinvent itself to address the problems it contains. With SSO, a number of myths have now been exploded. Find out why it may be time for you to evaluate SSO for your company. Myth #1: You can’t get true SSO. Read More
 
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