Dispelling the Myths of End-user Training

User training is a key aspect of the software implementation process. But it’s also the most overlooked, as companies often think more about software functionality than about how well their employees are adapting to using it. Don’t assume that your employees are too busy, or that software training costs too much. Find out how user software training can save you money and increase your return on investment (ROI).

Featured Software Research:

The Guide to Google Apps Training Part Five: Organizational Units and Permissions

It’s a given that the level of access to information is determined by the roles people have within your company or organization. Having the right tools to establish perimeters and authorizations is key for a good security base.

Once you’re using Google Apps, providing essential tools for the management of these varying levels of access and assigning “admin roles” is easily accomplished by following the steps outlined in this white paper. With the help of this Google Apps guide, your super... Read More

Buyer's Guide: Evaluating Performance Management Solutions

Across industries, companies are looking for smarter and more efficient ways to guarantee the performance and availability of business-critical applications. Many invest in network performance management (NPM) and/or application performance monitoring (APM) tools to gain visibility into the health of their enterprise’s application delivery infrastructure.

The problem with this approach can be that APM and NPM operations are rarely integrated and this means little collaboration or collation... Read More

Application Performance Management for Dummies

Looking at application performance management (APM) from the user’s perspective is crucial. This e-book is an introduction to APM solutions and how these tools can help an enterprise monitor and troubleshoot critical applications.

Included is an overview of APM which looks at some application trends and different elements of the solution. There are also creative uses for APM that can help improve efficiency and effectiveness within an organization, if used correctly. Also detailed are... Read More

You may also be interested in these related documents:

The No-drama Software Upgrade

When you upgrade enterprise application software, you want to realize expected benefits as quickly as possible and minimize costs, disruption, and risk. In tough economic times, there is absolutely no room for budget overruns and the potential disruption to business operations—which are always risks of an application upgrade. An end-user management solution can help you realize return on investment (ROI). Find out how. Read More

Microsoft Office Fluent User Interface: IT Decision-maker Perception

This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations considering adopting the 2007 Microsoft® Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Office system. Read More

Single Sign-on (SSO): Truths and Myths

Technology products always seem to come out strong, and then wither under intense scrutiny. This was the case with single sign-on (SSO). However, any product driven by strong need will reinvent itself to address the problems it contains. With SSO, a number of myths have now been exploded. Find out why it may be time for you to evaluate SSO for your company. Myth #1: You can’t get true SSO. Read More
 
comments powered by Disqus