Distribution: Costs Down, Customer Loyalty Up

  • Source: Microsoft
  • Written By:
  • Published:
  • (Originally Published On:) )
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more.

Featured Software Research:

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

When Customers Call, and They Will, Will Your IVR Be Ready?

Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method... Read More

What Has Changed in Wholesale Distribution: 2015 and Beyond

Things are changing in the wholesale distribution world. In the customer-connected era, customers expect orders to arrive complete and on-time regardless of the fulfillment flows involved. Keeping up with the changes and being prepared to stay competitive in 2015 and beyond means investing in better technology, as becoming more automated and integrated in capability and analytical tools enables companies to provide a seamless, unified, and connected customer experience.

This research... Read More

You may also be interested in these related documents:

The Five Keys to World-class Distribution

  • Source: Infor
  • Written By:
  • Published:
When looking at extended enterprise resource planning (ERP), supply chain management (SCM), or customer relationship management (CRM) solutions, some companies get distracted by details of the technology and miss the bigger picture. Learn how to choose an operating platform capable of supporting your business needs, today and in the foreseeable future, and ensure that your suppliers will be around when you need them. Read More

Defining the Value of Customer Loyalty

  • Source: C2
  • Written By:
  • Published:
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More

The Loyalty Connection: Secrets To Customer Retention And Increased Profits

Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability. Read More
 
comments powered by Disqus