Do More with Less: Merging Enterprise Applications with Desktop Tools

Workers spend on average close to 80 percent of their workday with some combination of enterprise applications and desktop tools. Best-in-class companies have already found ways to improve productivity. Learn more about the convergence of enterprise applications with desktop tools, and the role it plays in providing visibility to enterprise data, improving communication, and facilitating real-time decision making.

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CMMS vs EAM: What Is the Difference?

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Every enterprise asset management (EAM) application can be used as a computerized maintenance management system (CMMS), but not every CMMS can be used as, or has the broad functionality of, an EAM application. More specifically, CMMS is essentially about managing maintenance work necessary to sustain an asset, whereas EAM has more to do with managing the asset over its lifecycle to minimize cost and risk while maximizing return. This white paper explores how CMMS applications and EAM applications drive value. Read More

There’s Life After Your Nortel PBX

There’s more than one way to do enterprise-grade telephony, and today’s options are less costly than a Nortel system, but comparable in quality. If you’re ready to start considering life after Nortel, this article explores the available options. Read More

Guide to IT Best Practices in Application-Aware Network Performance Management

Businesses are constantly striving to do more with fewer resources, and information technology (IT) departments are subject to the same pressures. They must contend with a growing number of applications and an increasingly complex infrastructure. The IT department’s arsenal includes tools for monitoring network, application, server, database, and end user performance, but typically they are not integrated with each other. That means that it’s end users who are detecting poor application performance, and the role of the IT team is reactive.

A modern performance management solution must be easy to use, include comprehensive alerting, and offer reporting that correlates data from each component of an application and the underlying infrastructure. Application-aware network performance management (AANPM) tools aim to provide a holistic view of the performance of interdependent applications, servers, and networks. Such cross-platform visibility enables the IT department to ensure high-performance delivery of critical business applications.

This white paper describes the trends in application performance and network diagnostic tools and the drivers of AANPM. You’ll learn about best practices for implementing AANPM and discover some enterprise use cases. Read More

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8 Reasons to Outsource Your Desktop in the Cloud

With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a popular trend. In the most common form of cloud computing, vendors offer software via the Internet in a software-as-a-service (SaaS) model. Many of the benefits of this model can be translated to desktop management. Learn how SaaS principles are being applied to offer companies desktop-as-a-service (DaaS). Read More

Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM

Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process management (BPM) technologies lack many critical components found in customer relationship management (CRM). However, converging BPM and CRM provides the responsiveness, cost-effectiveness, and manageability to achieve optimal results. The converged approach helps align priorities enterprise-wide, reduce risks, and unblock revenue growth potential. Read More

Rich Internet Applications (RIA): Opportunities and Challenges for Enterprises

Rich Internet applications (RIAs) represent the next wave in the evolution of web applications, as they promise the richness, interactivity, and usability lacking in many of today’s web applications. However, as with any technological innovation, with the new opportunities come new challenges to be negotiated. What are the business benefits of adopting RIA, and what are the risks? Read More
 
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