Home
 > Research and Reports > White Papers > Doing Business Right Now-Your Customers Won’t Wait

Doing Business Right Now-Your Customers Won’t Wait

Source: RightNow Technologies
“Get this to me ASAP. I can’t afford any delays.” Your customer service representatives hear these statements every day. Your clients are demanding speed and quality at every touch point: the days when they’d accept tradeoffs between product quality and timeliness of service are over. Organizations need to adapt to this reality—before their customers defect to the competition.


Featured publications:

A Shift to Prevention and Proof
Source: JustFoodERP The food industry today is fraught with certification and standards that require third-party audits into traceability processes and the speed of product recalls. Technology can be your best friend when it comes to doing farm-to-fork traceability in the most efficient and effective way. This white paper explains why the old system for lot tracking and recall won’t make the grade in the new world of compliance. Read More...
5 Ways to Reduce Network Latency (& not keep your customers waiting)
Source: Dynamic Network Services If your ads are slow to load, chances are, consumers aren’t going to wait around to see them. Just the smallest amount of latency can cost you thousands of views, clicks, and conversions. By following these 5 guidelines, you can reduce your overall network latency and keep those clicks coming. Read More...
ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Written By: Raluca Druta Published On: April 16 2014 Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration. Read More...


You may also be interested in these related documents:

Recession? Steal Market Share by Increasing Customer Service!
Source: Mindshare Technologies During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner. Read More...
Making the Move: What to Do When You’ve Outgrown QuickBooks
Source: Sage Your old solution provided the basic bookkeeping capabilities you needed to start your company. But now, you have more customers. More employees. More complexity. What do you do when your small business is no longer so small? Before you make the move to a more powerful accounting solution, you should gather the facts and compare solutions. Get started with 37 tips for finding the accounting solution that fits your needs. Read More...
Service Management: Understanding the Real End-user Experience
Source: Compuware How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care. Read More...

 
comments powered by Disqus



Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others

©2014 Technology Evaluation Centers Inc. All rights reserved.