Doing Business Right Now-Your Customers Won’t Wait

“Get this to me ASAP. I can’t afford any delays.” Your customer service representatives hear these statements every day. Your clients are demanding speed and quality at every touch point: the days when they’d accept tradeoffs between product quality and timeliness of service are over. Organizations need to adapt to this reality—before their customers defect to the competition.

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Is a New ERP in Your Future? Why Not Now?

If your current enterprise resource planning (ERP) isn't doing the job for you now, it’s not likely going to do so in the future. If you are a manufacturer that is not running your operations on a modern, technology-enabled, fully functional ERP solution, you are probably feeling the pain of inefficiencies and you are not optimizing your business. Read More

Is a New ERP in Your Future? Why Not Now?

If your current enterprise resource planning (ERP) isn't doing the job for you now, it’s not likely going to do so in the future. If you are a manufacturer that is not running your operations on a modern, technology-enabled, fully functional ERP solution, you are probably feeling the pain of inefficiencies and you are not optimizing your business. Read More

Is a New ERP in Your Future? Why Not Now?

If your current enterprise resource planning (ERP) isn't doing the job for you now, it’s not likely going to do so in the future. If you are a manufacturer that is not running your operations on a modern, technology-enabled, fully functional ERP solution, you are probably feeling the pain of inefficiencies and you are not optimizing your business. Read More

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Recession? Steal Market Share by Increasing Customer Service!

During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner. Read More

Making the Move: What to Do When You’ve Outgrown QuickBooks

  • Source: Sage
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Your old solution provided the basic bookkeeping capabilities you needed to start your company. But now, you have more customers. More employees. More complexity. What do you do when your small business is no longer so small? Before you make the move to a more powerful accounting solution, you should gather the facts and compare solutions. Get started with 37 tips for finding the accounting solution that fits your needs. Read More

Service Management: Understanding the Real End-user Experience

How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care. Read More
 
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