Driving Store Execution through Enterprise Workforce Management

Given intense competition and thin margins, more and more retailers are struggling to execute their corporate vision at the store level. Unfortunately, many attempt to tackle these industry realities without a strategy or supporting system. As a result, many leading retailers are turning to advanced workforce management (WFM) solutions to ensure proper staffing levels, combat employee turnover, and reduce payroll costs.
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Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain

  • Source: IFS
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Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through years of maintenance and operation through to decommissioning and replacement. How can you select EAM software capable of supporting this enlightened approach? Download this white paper to find out. Read More

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Performance Management Framework for Mobile Workforce Management and Field Service

Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization. Read More

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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation

  • Source: SAP
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Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment. Read More

Take the Direct Road to Success with Seamless DSD

  • Source: SAP
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The future, they say, is demand-driven. Not having the data you need to forecast your supply and demand processes means you’re in the slow lane toward a successful future. But if you already know store information is vital to your supply chain, you’re halfway there. Go the distance: learn how direct store delivery (DSD) solutions can give your consumer package goods (CPG) company more control over supply chain processes. Read More

Workforce Analytics: Changing and Winning the Game

Human resources (HR) is an increasingly strategic player in gaining a competitive advantage, especially in terms of workforce analytics. But HR organizations struggle when they spend too much time gathering data instead of acting on it. By implementing a comprehensive workforce analytics solution, they will start to win the "changing game" and—more importantly—drive corporate results that matter. Read More
 
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