Driving and Delivering Operational Excellence

Operational excellence is a key goal for all of us, and to achieve it, we need people, processes, and technology that are all operating at peak efficiency. Tools and techniques for improving processes and technology have been available for some time, but without a clear picture of employees’ performance it was hard to gain the full benefit from these tools. User Experience Management (UEM) software provides the missing link, allowing the identification of both user problems and best practices already in use. Read this white paper to learn how to identify and replicate these best user practices to improve employee and organizational effectiveness.
  • Written By:
  • Published On:
  • (Originally Published On:) )
 
comments powered by Disqus


Featured publications:

Empowering Modern Finance: The CFO as Technology Evangelist

Modern finance is service-oriented and committed to operational excellence. Modern finance leverages analytical expertise to provide management with data-driven insight and forward-looking guidance. This report explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.
  • Written By:
  • Published On:

Real-time BPM Benefits Operational Execution

As business performance management (BPM) and corporate performance management (CPM) extend beyond finance to line-of-business managers and operational decision makers, it meets face-to-face with the urgency to support more real-time scenario modeling and decision making. Learn how fast, scalable performance management solutions are key to enabling real-time operational responses to actual results.
  • Written By:
  • Published On:

Maximize Asset Productivity and Operational Performance

In this paper, you’ll learn about predictive maintenance, the specific benefits it provides asset-intensive organizations, and how IBM Business Analytics software has helped many businesses make it possible.
  • Written By:
  • Published On:

You may also be interested in these related documents:

Operational Excellence in the Process Industries: Driving Performance through Real-time Visibility

To achieve operational excellence, process manufacturers must be able to control costs while meeting customer expectations. Best-in-class process companies provide visibility into manufacturing operations while using real-time interoperability between manufacturing systems and business systems. Discover how best-in-class process manufacturers accomplish this, as well as other characteristics that help them succeed.
  • Written By:
  • Published On:

Operational Excellence: The New Lever for Profitability and Competitive Advantage

Better. Faster. Cheaper. Every company is grappling with these concepts today as economic uncertainty spreads. Though many are focusing on what to eliminate in their operations, leading firms are redoubling their efforts to find new ways to execute with greater efficiency—to achieve operational excellence without sacrificing the value their customers expect. Learn more about improving your strategic competitive advantage.
  • Written By:
  • Published On:

Operational Excellence: Enabling Sustained Growth Spotlight on the Americas

  • Source: The Economist
Companies in the Americas should lead the world in growth through operational excellence—but they don’t. A 2008 survey shows that less than half promote insight into operations by investing in enterprise resource planning (ERP) and customer relationship management (CRM) software. Companies in the Americas also lag behind Asia-Pacific firms in revenue growth and customer satisfaction. Read more of the survey results.
  • Written By:
  • Published On: