E-mail Response Management

  • Source: emailtopia
  • Written By:
  • Published:
  • (Originally Published On:) )
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

Featured Software Research:

A Day in the Life of the Mobile Worker

  • Source: Pulse Secure
  • Written By:
  • Published:
Working remotely, on mobile devices, and in a bring-your-own-device (BYOD) environment means that in a typical day, employees require secure mobile access to all kinds of networks and information. This document outlines the mobility approach of Pulse Secure—a provider of access and mobile security solutions. The company looks at some typical daily processes a mobile worker will encounter, including working from home, checking e-mail while traveling, and accessing a corporate network from a personal... Read More

Performance Feedback beyond the Annual Appraisal: Feedback via Technology Linked to Positive Employee Attitudes

  • Source: IBM
  • Written By:
  • Published:
Effective feedback is critical for employees to improve their work performance, which, in turn, drives business growth. Feedback helps to reduce ambiguity and uncertainty about what goals to pursue, to understand what behaviors are required for success, and to know how others view and evaluate one’s performance.

With workplace communication and collaboration technologies becoming ever more commonplace, and timely face-to-face communication becoming less feasible due to ever-growing virtual... Read More

Top 10 SIEM Implementer’s Checklist: Operationalizing Information Security

This e-book lists 10 best practices for successful security information and event management (SIEM) implementation. These best practices are intended to help enterprises optimize their resources and accelerate their return on investment (ROI).

An organization may need to streamline incident response, automate audit and compliance processes, better manage security and business risks, or build out a deployed SIEM. This document presents process, metrics, and technology considerations relative... Read More

You may also be interested in these related documents:

Reducing Total E-mail Response Time

Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing this influx is to reduce average total e-mail response time. Learn about the three components of total e-mail response time, and find out how you can improve in each of these areas. Read More

E-mail as Intellectual Property

E-mail is more important to companies than ever, since sensitive information is e-mailed both inside and outside the organization. However, growth in overall e-mail volume, driven by more sophisticated spamming attacks, as well the need to ensure content is suitable for purpose, means that we now must reconsider how we view e-mail management within the organization. Read More

Boost Profits and Customer Relationships with Effective E-Mail Marketing

E-mail marketing is experiencing dramatic growth as marketers in virtually every industry begin to take advantage of this power technique that helps to increase revenues and reduce sales costs. Learn how to take full advantage of this high-response, low cost marketing technique by learning the characteristics of this unique medium through proper management to generate metrics and facilitate future successes. Read More
 
comments powered by Disqus