Effective Relationships with Service Providers

The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen. "Can the appropriate skills be found at an acceptable cost?" is the first question. Indeed, defining your service needs, and then developing and maintaining a proper relationship with the provider you've hired is one of the most important things you can do to increase your success potential.

Featured Software Research:

2014 Professional Services Maturity Benchmark Best of the Best

According to “The 2014 Professional Services Maturity Benchmark,” out of 238 participating organizations, 13 firms significantly outperformed the average, excelling in five service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. This white paper focuses on one of this year’s best service organizations and the best practices that differentiate the best of the best from average firms. Read More

Transitioning Enterprise Customers to the Cloud with Pulse Secure

  • Source: Pulse Secure
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For service providers and the enterprises that use them, cloud-based deployments mean issues of integration, accessibility, usability, and security. Software-as-a-service (SaaS) providers must consider these factors when working towards fulfilling the needs of their customers. This overview of Pulse Secure—a provider of access and mobile security solutions—outlines the considerations for and benefits of transitioning customers and information to a cloud environment. Read More

Transitioning Enterprise Customers to the Cloud with Pulse Secure

  • Source: Pulse Secure
  • Written By:
  • Published:
For service providers and the enterprises that use them, cloud-based deployments mean issues of integration, accessibility, usability, and security. Software-as-a-service (SaaS) providers must consider these factors when working towards fulfilling the needs of their customers. This overview of Pulse Secure—a provider of access and mobile security solutions—outlines the considerations for and benefits of transitioning customers and information to a cloud environment. Read More

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The Total Managed Service Provider (MSP)

Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share. Read More

The N-able MSP Maturity Model

A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn about ways that managed services providers (MSPs) can develop a higher-value business by improving their ability to attract and retain high-quality customers and provide IT services in an effective manner. Read More

Boost Profits and Customer Relationships with Effective E-Mail Marketing

E-mail marketing is experiencing dramatic growth as marketers in virtually every industry begin to take advantage of this power technique that helps to increase revenues and reduce sales costs. Learn how to take full advantage of this high-response, low cost marketing technique by learning the characteristics of this unique medium through proper management to generate metrics and facilitate future successes. Read More
 
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