Employee and Manager Self-Service: A Virtual Chameleon in the Workplace

In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

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The Hidden Benefits of VoIP Revealed

The appeal of VoIP is straightforward: By converging voice and data into a single, unified network, businesses can lower costs and increase productivity, as the scaled-down VoIP infrastructure is easier and less expensive to maintain. Read this white paper to gain a competitive advantage with VoIP’s four “secret weapons”: rich media, mobility, unified communications, and virtual workplaces. Read More

Self Service Business Intelligence

Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self... Read More

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Employee Central: The New Face of Human Capital Management (HCM)

Learn about a single platform, deployed in the cloud, that gives small to medium-size businesses greater visibility into their workforce by providing a single employee global system of record. With data supported by employee and manager self-service, human resources (HR) can pull real-time reports with accurate workforce data to make informed talent decisions. Download this business brief. Read More

The Importance of Software Training: Save Money While Improving Workplace Morale

“Computer rage” is inevitable and costs millions of dollars annually in lost payroll and productivity. Reducing computer rage means investing in employee education and software customization. Increased knowledge and improved software usability eases employee frustration when systems don’t behave as expected. Confident employees can solve issues quickly without disrupting the rest of the workplace, saving time and money. Read More

How to Maximize Your IT Services with Lifecycle Management

As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement. Read More
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