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Empowerment as a Growth Strategy

Source: Peppers & Rogers Group
If there's one constant in any business today, it's pressure. And dealing with pressure can lead managers toward the temptation of taking complete control. However, this often stifles the one element that enables companies to break away from the pack: employee-driven innovation. Learn why empowering your customer-facing employees is the new path to achieving extraordinary, sustainable results—and find out how to do it.


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