End-user Metrics for Corporate Performance Management

  • Source: Knoa Software
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Even the best “best-of-breed” enterprise resource planning systems don’t give business stakeholders enough real-time visibility. And without that, you can’t ensure performance improvements. Are employees using the right transactions for business processes? Are employees efficient, or are they making huge errors? Help identify inefficiencies in your company with an end-user experience and performance management solution.

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IBM Cognos Express: Breakthrough Business Intelligence and Performance Management for Workgroups and Midsize Organizations

  • Source: IBM
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To be agile and compete with rivals, employees in midsize organizations need targeted, timely and accurate information. Business intelligence (BI) and performance management applications can increase visibility into key metrics to improve business processes and decision-making throughout an organization. Download this paper to learn how Cognos Express can help midsize companies improve performance.  Read More

Guide to IT Best Practices in Application-Aware Network Performance Management

Businesses are constantly striving to do more with fewer resources, and information technology (IT) departments are subject to the same pressures. They must contend with a growing number of applications and an increasingly complex infrastructure. The IT department’s arsenal includes tools for monitoring network, application, server, database, and end user performance, but typically they are not integrated with each other. That means that it’s end users who are detecting poor application performance, and the role of the IT team is reactive.

A modern performance management solution must be easy to use, include comprehensive alerting, and offer reporting that correlates data from each component of an application and the underlying infrastructure. Application-aware network performance management (AANPM) tools aim to provide a holistic view of the performance of interdependent applications, servers, and networks. Such cross-platform visibility enables the IT department to ensure high-performance delivery of critical business applications.

This white paper describes the trends in application performance and network diagnostic tools and the drivers of AANPM. You’ll learn about best practices for implementing AANPM and discover some enterprise use cases. Read More

Application-Aware Network Performance Management for Dummies

Organizations depend on their networks and applications for the success of their business. Traditionally, networks and application performance were monitored separately, but they are increasingly interdependent. When a user experiences network difficulties, it doesn’t matter to the user where the problem lies—it matters only that he or she get the service expected.

Application-aware network performance management (AANPM) is a new, integrated approach to monitoring service. This e-book explores the need for an integrated approach for visibility into your network and the concept of AANPM. You’ll discover the use cases for AANPM and the building blocks for an effective AANPM solution.

With AANPM you’ll improve diagnostics so you can monitor your network proactively and strengthen your physical and virtual infrastructure. With end-to-end visibility, AANPM will help to correlate and analyze performance data across the network to better support business-critical applications. Read More

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But, I Thought the ERP System Was Going to Help Us with That!

Here's an all-too typical scenario. Management at a multinational company decides to implement a standardized enterprise resource planning (ERP) solution. Everyone expects to cut costs and improve core end-to-end processes. But 13 months later, vital key performance indicators (KPIs) don’t improve as planned. Discover how a company focused on user performance to bring its ERP reality back into alignment with its vision. Read More

Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience

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