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Engaging Teens Using Live Chat: Shifting Online Strategy Focus

Source: 24-7 INtouch
Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).


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24-7 INtouch
24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. Read More...
Sales Tax and the Internet Merchant
Source: Avalara States are looking for revenue sources and online retailers are directly in their line of sight. Uncover the practices that flag your business for auditors. Selling online, attending tradeshows, using drop shippers, and affiliate marketing can have a complicated impact. Understand how your business activities create sales tax obligations and how those obligations should be managed. Read More...
Enterprise software news recap for the week of April 14, 2014
Source: Technology Evaluation Centers Published On: April 17 2014 Enterprise Software News and Analysis for the Week of April 14, 2014.
Read all of this week's industry news on the TEC Blog. Read More...


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