Enhancing Constituent Perceptions with CRM for Public Sector

  • Source: SAP
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The world is changing for public-sector organizations. To succeed, governments must go beyond basic cost savings and service effectiveness to shape constituent perceptions about the programs that serve them. Discover how using software solutions to enhance customer relationship management (CRM) processes enables governments to deliver levels of performance constituents are accustomed to receiving from the private sector.

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4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
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Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

ERP Can Be a Barrier to Agility in Electric Power Sector

  • Source: IFS
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In this white paper, we’ll examine the different enterprise agility barriers reported by study respondents and discuss how energy industry executives can select software for enhanced enterprise agility and change readiness. Read More

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Public Sector Business Analytics: The Path to Better Decision Making and Agility

  • Source: IDC
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Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in public sector organizations. It also examines the benefits of prebuilt analytic applications for achieving this objective across many functions. Read More

Business Intelligence in the Public Sector

The financial meltdown of 2008 sent devastating waves through the business world. As market instability wreaked havoc on the public sector, organizations looked to make more careful use of financial and human resources than ever before, with many looking to optimize resource utilization of information management. See the business intelligence (BI) and information management strategies of top public sector organizations. Read More

Intergraph Corporation: Enhancing Public Safety Software with SAP Solutions

  • Source: SAP
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Realizing that its customers needed more than just reporting, Huntsville, Alabama based Intergraph Corporation sought third-party software to enhance its applications with analytics. Learn how this global provider of engineering and geospatial software chose a business intelligence (BI) solution that allowed it to create a data warehouse, improve ease of use for customers, and provide easy-to-use visual dashboards. Read More
 
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