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Enhancing Lean Practices: Lean Adoption in the Industrial Machinery and Components Industry

Source: SAP
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability.


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Technology and the Lean Enterprise: Building an Infrastructure That Drives the Highest Value to the Customer
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