Enterprise Knowledge Workers: Understanding Risks and Opportunities

  • Source: The Economist
  • Written By:
  • Published:
  • (Originally Published On:) )
To do their jobs, knowledge workers use the gamut of media and technologies. However, although the proliferation of new means to locate and access data has multiplied the amount of information available to these workers, it’s also made the efficient dissemination, management, and processing of data more burdensome. Find out more about how collaborative tools are—and aren’t—being used in the information-sharing workplace.

Featured Software Research:

SaaS Versus On-premise ERP

Should your business acquire traditional on-premises enterprise resource planning (ERP) solutions? Or should it invest in emerging software-as-a-service (SaaS)–based ERP solutions? Both options have benefits and both have risks. Download this white paper to see how SaaS ERP stacks up against on-premises ERP across eight categories. Read More

ERP: A Layman’s Guide

Every enterprise resource planning (ERP) implementation comes with risks. But a seven-figure price tag and a painful multiyear deployment don’t have to be part of the package. This layman’s guide to ERP discusses how various industries, trends, challenges, and new tools are reshaping the ERP landscape. By developing an in-depth understanding of the technology, its benefits, and its risks, every organization can achieve ERP success.  Read More

The Era of Enablement

This overview from HfS Research looks at what human resources and operational professionals need to consider in order to provide technologies and services to their workforces.

More and more workers representing or serving businesses today are not traditional full- or part-time workers on the enterprise payroll. They can be contingent laborers, consultants, or the staff of third-party service firm partners. Everyone needs to be included in the mission, motivation, and collaboration constructs... Read More

You may also be interested in these related documents:

Competency Management: the Compass for Strategic Talent Management

  • Source: Plateau Systems
  • Written By:
  • Published:
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all phases of talent management to onboard, review, develop, motivate, and retain employees. It also shows the valuable contribution competencies can make in managing change and defusing turf battles that arise during downsizings, consolidations, and business reengineering. Read More

Solving the Brain Drain of the Nuclear Industry

Knowledge management requires a platform that identifies all data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry. Read More

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions

Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options. Read More
 
comments powered by Disqus