Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations

  • Source: UCN
  • Written By:
  • Published:
  • (Originally Published On:) )
In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent, and by opening 6 new call centers. The cornerstone of their solution: a hosted call routing platform.

Featured Software Research:

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Evaluating Routing Software: 4 Things You Can't Do Without

The path to deciding on a routing software solution has some key considerations. These variables will impact the return on investment (ROI) you get and influence how smoothly you can integrate the software into your enterprise.

This paper outlines four key things to consider that will impact ROI and the effectiveness of your transportation and routing management solution. First, the specific industry knowledge and expertise of your routing software vendor will guide you to a better software decision.

Next to consider is the quality, quantity, and accessibility of training for your new routing software. The training and support offered will have a huge impact on its value to your business.

The adaptability and flexibility of your routing solution are also important factors to ensure that the software aligns with your business, and not that your business bends to the software. These are a few things a software partner needs to be able to explain and provide if it’s crucial to your business:
  • Static routing
  • Dynamic routing
  • Off-day deliveries
  • Variables in your route specifications
To tie all of the key routing solution considerations together, you need a technology platform that runs the way your enterprise does. Consider the technical environment that works best for you—is it software as a service (Saas), is it an on-premise system? Talking to fleet managers and asking your software vendor many questions will put you on the path to the right routing solution. Read More

The Guide to Google Apps Training Part Four: Advanced Security Configuration and Compliance

Google offers protection of your information with its sophisticated data and encryption centers. But now that you’ve become comfortable with the tools and basic security settings for Google Apps, you can get more in-depth and establish other security settings on your own. This next level of control allows you to review the settings for the core of Google Apps and gives you even better protection over your data with the ability to configure security parameters for associated apps.

In this Google Apps Guide, get detailed information about commonly asked questions regarding Google security topics. Learn how to set levels of calendar sharing internally and externally, how to configure and restrict collaboration capabilities of Google Docs on- and off-line, and how to execute configurations of Gmail access for mobile device management and compliance for even more protection. A step-by-step process is provided for the creation and facilitation of groups, as well as granting or revoking a user’s individual permissions for security access to third-party apps. Review, enable (or disable), and configure a series of core Google Services, including: Chrome management, Google+, Google Vault, and Google Apps Marketplace. The Google Apps Guide also describes how to enable or disable some non-core extra Google Apps.  Read More

You may also be interested in these related documents:

Premise PBX Buyer’s Guide

If you’re considering upgrading your traditional phone system to a premise-based private branch exchange (PBX) system, there are a few things you need to know before you start talking to vendors. Find out whether your company needs just the basic features, or if you need more advanced functions such as programmable routing and scheduling. No matter the features, a premise PBX system can help you save money—learn how. Read More

Enterprise IP PBX Buyer's Guide: Features and Services That Matter

The reasons most enterprises upgrade to an IP PBX system range from wanting to replace outdated equipment, to saving money, to adding needed functionality, to keeping up with growth. To evaluate competing offers from both established and new vendors, you need to learn about the market, background information, technology, standards, and the features and services that are critical and important to enterprises. Learn more. Read More

Call Center Buyer’s Guide

A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy. Read More
 
comments powered by Disqus