Field Service Mobility: Warranty Management

In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.

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Understanding Reverse Logistics in Field Service Management

  • Source: IFS
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This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
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  • Published:
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

Field Service Management Software for Enterprise Companies

  • Source: IFS
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As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More

You may also be interested in these related documents:

Understanding Reverse Logistics in Field Service Management

  • Source: IFS
  • Written By:
  • Published:
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
  • Written By:
  • Published:
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

HTML5 in Field Mobility—Mind the Gap

When reviewing your mobility strategy for a field service app—whether you’re building or buying a mobile application—you must balance compatibility, the user experience, and the risks you’re willing to take. Learn more in this white paper on HTML5 in field mobility. Read More
 
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