Five Ways to Positively Impact Customer Retention and Business Operations

  • Source: Infor
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Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

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5 Steps to the Benefits of EAM Software

  • Source: IFS
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As someone coming from a plant maintenance background who has spent several years implementing enterprise asset management software, Jerry Browning, business consultant for IFS North America, has learned a lot about EAM solutions. This white paper provides his thoughts about what the benefits of EAM software really are, in simple and straightforward terms, and five specific ways these benefits may manifest themselves in an organization. Read More

Decentralize Your Business Operations with Hosted VoIP Phone Systems

Phone systems are the communications lifeblood of all businesses, but can be limiting in several ways. This is certainly true for legacy telephony, where phone systems were not just expensive but inflexible. They did a great job with telephony service, but created a centralized environment that posed challenges for businesses looking to expand beyond their four walls.

The "Decentralize Your Business Operations with Hosted VoIP Phone Systems" guide explains how hosted voice over internet... Read More

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Delivering Efficient After-sales Service in IM&C Companies

  • Source: SAP
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After-sales service represents a significant opportunity for industrial machinery and components (IM&C) manufacturers. Profit margins for service operations can be higher than those for core manufacturing activities. And providing exceptional after-sales service creates substantial opportunities for cross-selling and solidifying customer loyalty. Discover ways to streamline and align your company’s service operations. Read More

Is Your Warehouse Ready for the Upswing?

Supply chain management is a long-term strategy. The centerpiece for supply chain execution—the warehouse management system (WMS)—is an excellent place to start preparing your business for the return of the bull market. Discover how a well-tuned WMS can help your business reduce labor costs, improve inventory management, attain more accurate shipments, improve space allocation, and increase customer satisfaction. Read More

Listen and Learn: Improving Operations by Using Customer Feedback

Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more. Read More
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