Five Ways to Positively Impact Customer Retention and Business Operations

Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.
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5 Ways ERP Can Help You Implement Lean

Lean delivers what companies need in today's competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity, and better customer service. Lean advocates have come to recognize that enterprise resource planning and lean work well together: the five lean principles are supported and enhanced by the information control and management tools delivered by end-to-end enterprise software suites. Read More

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Five Steps to Improving Business Performance Through Customer Intimacy

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Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be implemented at your organization in five practical steps. Read More

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Fostering Employee Engagement in Your Organization

Fostering employee engagement is critical to creating an effective, innovative workplace. Increased employee engagement has the potential to positively impact your entire organization, and bring about higher accountability to performance across the board. Employee engagement is also a key factor in career development—engaged employees are far more likely to be effective and charismatic leaders. This white paper looks at ways to measure and increase employee engagement, so that your company can reap the benefits of an engaged workforce, including improved productivity, better customer service, increased employee retention, and increased customer retention. Read More

Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer

Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships. Read More

25 Ways to Positively Impact Payroll

Payroll can be looked at as a huge cost center—not only with respect to wages and salaries, but also with regards to the cost of processing. Controlling costs in payroll means big savings to the bottom line. Also, increased efficiencies and streamlined processes benefit all employees, and improvements in payroll add value to your organization. If given due attention, payroll can have enormous strategic impact at any company.

This document looks at using automation, information, reconciliation, process improvement, and new technologies to make positive changes to payroll, and reap the benefits these changes can provide. Learn 25 ways to positively impact payroll, from how going green can reduce waste and cut costs to how payroll-related networking groups can help affect change and how auditing and tax reconciliation can save time spent problem-solving and filling in gaps later.

Automating your workflows can reduce the risk of error and decrease time to approval, electronic timekeeping can save time and reduce errors, and improving payroll reporting can provide accurate information for all employees. Find out more about how these and other actions can have a huge positive impact on payroll at your company, with this list of payroll-impacting actions from Ultimate Software.  Read More
 
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