Focus Experts' Guide: Unified Communications

The term "unified communications" (UC) is prone to market confusion, as it is often misapplied by vendors and misused by analysts. The goal of this Experts’ Guide is to get past the technology conundrum and marketing hype, in order to offer a clearer understanding of UC essentials, including essential advice on how to analyze your UC needs, and a how-to-buy guide that analyzes solution, cost, and vendor considerations.

Featured Software Research:

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

A Beginner’s Guide to Unified Communications

Unified communications (UC) has exploded in recent years, and with good reason. It isn’t a revolutionary idea to centralize the various components of real-time communication. However, the technology has evolved to a point where the implementation has caught up with the vision. This beginner’s guide to UC will help decode the jargon and give organizations a jumping off point for evaluating solutions to meet a wide range of communications needs. Read More

Unified Communications: The Layman’s Guide

The hodgepodge of communication modes, applications, and devices can make it challenging for people to connect properly. Unified communications (UC) attempts to tackle this challenge by letting companies manage voice mail, faxes, email, and video from a single inbox using a single set of management controls. Disparate communication systems are linked together, allowing users to interact independent of device or media.

In "Unified Communications: The Layman's Guide," contributing Ziff Davis... Read More

You may also be interested in these related documents:

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Enterprise Unified Communications Comparison Guide

This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and breaks down the basic pricing, messaging and conferencing features, and the telephony and mobile features you need to make an informed buying decision. Read More

2011 Trends Report: Unified Communications

As a set of products that provides a consistent, unified user interface and experience across multiple devices, unified communications (UC) is poised to become more widespread in the enterprise. How will IM, video, telephony, and other elements of UC change in the coming year? In this guide, experts Jon Arnold, Mike Barnes, Nicole Hayward, Dave Michels, and Blair Pleasant share their predictions for unified communications. Read More
 
comments powered by Disqus