Front-to-back-office Integration: Improving Your Customer Life Cycle Management

  • Source: Sage
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Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions—meaning, customer data cannot be shared effectively and companies are prone to errors, delays, and needless paperwork. In the long run, this negatively impacts overall customer satisfaction in small to medium businesses (SMBS). Learn how front-to-back-office integration can help you address these issues.

Featured Software Research:

Providing Integrated Solutions Through the Life Cycle of Project-based Businesses

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  • Written By: Raluca Druta
  • Published: November 7 2014
Zavanti offers an end-to-end suite of solutions for the real estate, construction (property owners, developers, builders), and professional services verticals, as well as a series of implementation services including consulting and project management. In this report, TEC analyst Raluca Druta spotlights Zavanti, and outlines how the company's integrated suite of solutions helps property developers with their projects at each and every stage of the project life cycle.  Read More

NetSuite for Services Companies

NetSuite is a cloud-based business suite designed specifically for services companies. It streamlines business processes and provides a comprehensive back-office and front-office foundation, so you can accelerate the productivity and profitability of your services organization.  Read More

KLP Empowers the Front and Middle Office with Advanced Risk Analytics

  • Source: IBM
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In order for your business to thrive, you need to make good financial choices. Paying attention current risk is vital, but so too is preparing for possible risk through the use of modeling solutions. Once you have solid risk analytics software in place, accessing the data has to be easy, or else you’re not reaping the full potential rewards of modeling.

IBM provides refined, flexible cloud-based solutions that are able to support a wide array of customization options. This allows your business to develop a modeling solution specific to your organization’s needs, optimizing and making the performance of risk management tasks across the entire organization much less difficult. The ease of user adoption means that information gained from risk modeling via IBM’s Business Analytics software can be integrated into the day-to-day activities of your business. Cloud-based technology is also easier to run and use, demanding less IT hours.

Putting IBM’s easy-to-use and simple-to-understand analytic tools in the hands of anyone who needs them means decision making can become more strategic, allowing your team to reach objectives quickly and smoothly. In this case study, learn how IBM’s Business Analytics software can help your organization excel in their fields by identifying market trends, developing budgets according to real-time data results, determining possible problem areas to avoid or resolve, and read how IBM Business Analytics can help with compliance. Learn how scenario comparison and customer analytics can affect your business, and how to use them to your best advantage.  Read More

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How to Integrate Front- and Back-office Applications for SMBs

  • Source: Sage
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  • Published:
For customer relationship management (CRM) to work effectively, departments within an organization must communicate and have access to centralized information. But integrating front- and back-office applications shouldn’t involve compromise. Learn how to automate sales and CRM with accounting systems, with key pointers in planning your integration project. And find out how to boost your CRM return on investment (ROI). Read More

Enabling Security in the Software Development Life Cycle

When companies discover new security vulnerabilities, they must retrofit the affected software with an appropriate patch and fend off the wrath of customers. Each newly discovered vulnerability results in a frantic patch, halfway deployed, and potentially opens up another hole. That’s why you should address security vulnerabilities during the software development process—before you get locked into a game of catch-up. Read More
 
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