Getting ITIL Done with IT Process Automation

Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and reporting. So how can you automate these processes and drive real value?

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Three Types of Field Service Scheduling Software

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There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you? Read More

Case Study: Accurate and Complete Factory Orders

ABB is a global leader in power and automation technologies that enable utility and industrial customers to improve their performance while lowering their environmental impact. ABB sales staff and partners historically used two different configurator solutions and this resulted in many incomplete factory orders. Furthermore, ABB wanted to make their sales process more efficient by reducing the need for engineering support. Find out how the company benefited by implementing a single configurator... Read More

Case Study: Accurate and Complete Factory Orders

ABB is a global leader in power and automation technologies that enable utility and industrial customers to improve their performance while lowering their environmental impact. ABB sales staff and partners historically used two different configurator solutions and this resulted in many incomplete factory orders. Furthermore, ABB wanted to make their sales process more efficient by reducing the need for engineering support. Find out how the company benefited by implementing a single configurator... Read More

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