Getting ITIL Done with IT Process Automation

Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and reporting. So how can you automate these processes and drive real value?

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Three Types of Field Service Scheduling Software

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There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you? Read More

2015 Travel and Expense Management Report: Increasing Control, Compliance, and Productivity in a Modern Mobile Workforce

Travel is a crucial business expenditure for many enterprises, with organizations looking to balance travel needs with cost-effectiveness. Travel expense management needs to consider accuracy, compliance, cost-productivity, and results. Financial process automation can be key to managing those factors.

Financial process automation is becoming more important for corporate travel expense management, as is accessing that automation while on the go. Travel and expense management (TEM) software,... Read More

Getting the Best Availability for Microsoft Exchange with Veeam

This document looks at the process of deploying Veeam Backup & Replication, a piece of software that’s part of Veeam Availability Suite. How to set up Microsoft Exchange backups is also briefly outlined, focusing on how to potentially protect and restore Exchange data with Veeam. Read More

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IT Planning: A Corporate Mantra

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How to Get ITIL Done-Implementing ITIL and Making It a Reality

In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology Infrastructure Library (ITIL) provides a common framework for all IT activities. But experience shows that ITIL initiatives still tend to stumble for a variety of reasons. Read More

Sunny Malta as an Nearshore IT Outsourcing Location

Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing location because of its geography, investment in IT, and capability. Read More
 
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