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Give Your Business What It Wants: Implementing Continual Service Improvement with ITIL Version 3

Source: Hewlett-Packard Co.
Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer demand. Unfortunately, many have failed to clearly demonstrate to themselves—and to their customers—that they are truly managing their business. Only when the IT department understands what the business wants can it benchmark itself and build continual improvement plans that can meet these demands.


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