Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model

  • Source: FurstPerson
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Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

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Hire the Right Talent: Realize the Positive Impact that Assessments Can Have on Business Metrics

  • Source: IBM
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