Grocer Moves Shopping to the Palm of Customers’ Hands

The biggest financial benefit of an integrated information technology (IT) platform and architecture is not only that it improves the productivity of an organization’s IT infrastructure but also that the platform improves the experience of the customer. This report reviews a case where strong customer experience led to competitive differentiation.

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Have You Outgrown Your Accounting System?: Stepping Up to Cloud Computing & FinancialForce.com

  • Source: FSN Publishing Limited
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No matter the size of your company, every business is challenged by organizational, technological, and economic growth. The stages of a company’s maturity are fairly well defined—from start-up and small businesses to midsize businesses and multinationals. But it’s not always clear when a company moves from one stage to the next, and what steps need to be taken to support that growth.

There comes a point when a company needs more than an entry-level bookkeeping system. Companies that are... Read More

From VAR to Solution Provider: Five Strategies for Business Transformation

  • Source: Computer Economics, Inc.
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The traditional value-added reseller (VAR) business—comprised of companies that add features or services to an existing product and then resell it as an integrated product or complete solution—has become more challenging, with declining product margins, increasing competition, and lower-cost alternatives to proprietary products. The pressures are causing many VARs to grow their businesses from simply selling products to offering more comprehensive solutions built on a richer set of services and... Read More

Combating Showrooming: How Retailers Can Use Mobile to Enhance the Shopper Experience

For retailers, current technology advancement means increased in-store and online competition, readily available product information and reviews, and increased purchase decisions. Consumers have much more information at their fingertips while in a brick-and-mortar store. The rise of the mobile shopper has brought showrooming into a new age.

This white paper outlines some factors a smart shopper is looking for and how a retailer can adapt to changes in shopping behavior to make the most... Read More

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How to Create a Unique Shopping Experience, Part 2: Anticipating the Customer

  • Source: The Economist
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In the face of increasing global competition, a retail company can remain visible only if it provides a differentiated shopping experience for customers. The majority of retailers, however, are still struggling with inadequate technology and the difficulty of hiring and training competent in-store salespeople. Discover the strategies other retailers are using to anticipate customer needs and improve customer satisfaction. Read More

How to Create a Unique Shopping Experience, Part 1: Understanding the Customer

  • Source: The Economist
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To customers bombarded with so many products and experiences, it is the brave retailer who can claim to offer anything unique by way of intelligent merchandising or customer service. So how do retailers try to hook customers with fresh, unusual, and relevant shopping experiences? Learn about the results of a global survey of 180 senior retail execs, looking at three aspects of merchandisers’ relationships with customers. Read More

Challenges of the Future: The Rebirth of Small Independent Retail in America

By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success. Read More
 
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