HOW OEMs Can Win in Aftermarket Services

  • Source: SAP
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Original equipment manufacturers (OEMs) in the aerospace and defense industry are expanding beyond manufacturing to improve their profit margins through services. To survive and thrive in an increasingly complex business environment, A&D OEMs must not only streamline their operations while continuing to innovate in core areas, but they must also seize new business opportunities. This white paper explores how OEMs can leverage next-generation IT solutions to generate sustainable business growth.

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From VAR to Solution Provider: Five Strategies for Business Transformation

  • Source: Computer Economics, Inc.
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The traditional value-added reseller (VAR) business—comprised of companies that add features or services to an existing product and then resell it as an integrated product or complete solution—has become more challenging, with declining product margins, increasing competition, and lower-cost alternatives to proprietary products. The pressures are causing many VARs to grow their businesses from simply selling products to offering more comprehensive solutions built on a richer set of services and... Read More

Four Ways to Win Customer Raves With Your Speech-Enabled IVR

An interactive voice response (IVR) system can be key for communication between an enterprise and its customers. How can an IVR system be designed to be intuitive and user-friendly, providing assistance and not frustration?

Download this tip sheet to learn four ways an enterprise can work towards an IVR system that customers see as a help and not a hindrance.

The considerations to keep in mind include knowing your customers, avoiding an overly complicated and overstuffed system,... Read More

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