HR Shared Services: A Fresh Look

There’s nothing like a recession to demonstrate the efficacy of the shared services delivery model for human resources (HR). Learn how organizations experienced with HR shared services find the model efficiently handles day-to-day administrative transactions—including delicate issues such as the paperwork aspects of layoffs—freeing staff to focus on morale and other talent-related issues caused by economic downturn.

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VoIP Introduction

VoIP uses internet protocol data packets to transfer voice, fax, and other data over the shared network, rather than the traditional public switched telephone network (PSTN), which is based on copper wires carrying analog voice data over the dedicated circuits. VoIP, in contrast to PSTN, uses what is called packet-switched telephony, whereby the voice information travels to its destination in individual network packets across the Internet that are assembled and then converted to voice. Learn the... Read More

Making a Smart Choice: Getting the Most out of HR Software

Is your business struggling to align employee performance and business goals? Is talent management a hot topic in strategy sessions? Are you spending 20% or more of your operating budget on your people? These are just a few of the signs that it’s time to invest in HR software. This white paper outlines what you need to do to make an airtight business case for an HR solution in your organization. Read More

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Wipro Spearheads a Global HR Transformation Program for Credit Suisse

Credit Suisse, a global banking and financial services company, embarked on a global HR transformation program in early 2008 to create a number of shared service centers primarily focused on back-office HR operations. After evaluating a number of vendors for delivery capabilities, cost effectiveness, and a host of other factors, Wipro was awarded the contract. This case study by Everest Group provides a 360-degree view of this engagement. Read More

Improving HR through Business Process Outsourcing

  • Source: IDC
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In this interview, IDC's program director for human resources (HR) and talent management services answers five questions about business process outsourcing (BPO) for HR. Learn why, for BPO to be successful, service suppliers need to balance support for underlying technology with their ability to achieve economies of scale through technological innovation, and how the role of technology affects the success of BPO projects. Read More

A Fresh Look at SAP’s Software-as-a-service (SaaS) Solution

After a year of silence surrounding SAP’s newest enterprise resource planning (ERP) solution, SAP Business ByDesign is back. During that year, many of its competitors pounced on SAP’s silence, even going so far as to spread rumors that the new product was dead. Find out what one Aberdeen analyst thought of Business ByDesign after taking it for a test drive at Sapphire 2009. Read More
 
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