Health Care Payers' Adaptability Road Map for Health Benefit Exchanges

The Patient Protection and Affordable Care Act (PPACA) is aimed at creating state-based health benefit exchanges in the US. The health benefit exchanges are expected to provide individuals and small groups access to affordable health insurance. The Congressional Budget Office predicts that by 2019, about 24 million people will have insurance through these exchanges.The health benefit exchange opportunity before health payers can transform business. Payers should leverage the opportunity calls for a close examination of regulatory requirements that help create a best-fit and faster go-to-market strategy. Find out how.

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Case Study: Presbyterian Health

The database system at Presbyterian Health Plan was becoming increasingly expensive and unwieldy. Find out how its database system overhaul enabled agile data management and eliminated redundant infrastructure. Read More

When Customers Call, and They Will, Will Your IVR Be Ready?

Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method... Read More

Are You Ready for Healthcare's Digital Age?

Healthcare organizations are increasingly relying on technology to provide excellent care to patients while minimizing their costs. As such, healthcare providers are dependent on information technology (IT) to accomplish their daily activities and provide the most effective treatments for their patients. Thus, they require mission-critical applications—such as electronic health records, computerized physician order entry, and practice management systems—to be available 100% of the time and for the... Read More

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