Health Means More

Medical and health care regulatory norms are tightening worldwide, and all key stakeholders, including payers, providers, and patients are becoming more discerning with regard to the quality of products and services delivered. As a result, the health care and life sciences (HLS) sector is increasingly leaning on analytics to find solutions for improving the delivery of health care—and improving the business of health care.

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Case Study: Presbyterian Health

The database system at Presbyterian Health Plan was becoming increasingly expensive and unwieldy. Find out how its database system overhaul enabled agile data management and eliminated redundant infrastructure. Read More

When Customers Call, and They Will, Will Your IVR Be Ready?

Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method... Read More

Buyer's Guide: Evaluating Performance Management Solutions

Across industries, companies are looking for smarter and more efficient ways to guarantee the performance and availability of business-critical applications. Many invest in network performance management (NPM) and/or application performance monitoring (APM) tools to gain visibility into the health of their enterprise’s application delivery infrastructure.

The problem with this approach can be that APM and NPM operations are rarely integrated and this means little collaboration or collation... Read More

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Case Study: Trillium Health Center

  • Source: IBM
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For Trillium Health Center, one of Canada’s largest community hospitals, getting the right information to the right people at the right time is essential to providing the best patient care. But the center’s dashboard system was not providing the needed insight. With Cognos, the center developed an initiative to integrate all data for faster, more accurate information. Learn more about the strategy and the benefits. Read More

NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality

Software technologies can provide a single point of entry for prospects and health plan providers to educate new or renewing prospects on the full value of each offering. Behind the scenes, these technologies can also record all prospect preferences to allow sales, marketing, advertising, and product development to benefit from more targeted offerings and personalized messaging, at greatly reduced costs. Read More

Electronic Health Records as a Platform for Change

The use of electronic health records (EHR) has increased rapidly over the past few years, and the healthcare industry is turning to using this valuable infrastructure as a transformational platform to deliver higher quality, more efficient, and patient-centric care. This white paper argues that mapping the capabilities of EHR systems and the availability of EHRs as data sources to the strategic objectives of a healthcare organization—both business and clinical—is the key to extracting long-term... Read More
 
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