Hiring on Assumptions Is Not Cost-effective

The importance of resource selection is undervalued in the software industry. But in fact, the resource selection process is directly related to software development mission success. The in-house interview process typically fails to achieve comprehensive in-depth skills assessment, and is not cost-effective. However, you can improve matters by integrating external technical skills assessment expertise into the hiring process.

Featured Software Research:

Capturing Project Cost in Project ERP

  • Source: IFS
  • Written By:
  • Published:
Most enterprise resource planning (ERP) software is not designed to effectively capture cost in a project-based environment, such as engineer to order, engineer procure construct, or services. This white paper covers organizational and technology barriers to capturing project cost, along with criteria for selecting the ideal ERP for effective project costing for your organization. Read More

ExecBlueprints: Device-Reliant vs. Data-Reliant: How Mobile and Cloud Technologies Influence Workflow

Cloud computing offers an extremely cost-effective alternative to traditional hardware-based infrastructures, but the advantages in flexibility and price must be weighed against issues of security, reliability, and capability. Business unit leaders must partner with IT to determine their needs, understand the impact of new technologies, and chart a path forward together to facilitate stability and efficiency across the entire organization. ¬† Read More

Migrating Legacy End of Life IVR

Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.

In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?

These... Read More

You may also be interested in these related documents:

Making the Most of Workforce Optimization: An Agent Lifecycle Approach

Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an¬†effective WFO strategy. In this white paper you will learn... Read More

Improving Hiring Performance: The Business Case for Virtual Interviewing

Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while expanding the pool of applicants available to the customer service organization. Automating the interview process reduces recruiting costs, makes recruiters more effective, and improves overall business performance metrics, including employee retention. Read this white paper to learn more. Read More

5 Tips to Effective Hiring & Recruiting

Recruiting and hiring systems streamline the entire hiring lifecycle from talent needs assessment and requisition creation to candidate selection and onboarding. This field guide will explore five critical steps to ensure that you get the most out of your recruiting and hiring investments. Read More
 
comments powered by Disqus