How Analytics Can Drive Communications Service Providers to Gain a Competitive Edge

  • Source: IDC
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Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the telecommunications industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a telecommunications organization.

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The Hidden Benefits of VoIP Revealed

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Using Service Management Software to Enhance the Customer Experience

  • Source: IFS
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How to Exceed Customer Expectations While Reducing Costs: Exploring the Use of Proactive Notifications

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  • Source: IDC
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