How Government Agencies Can Do More with Less with CRM

  • Source: C2 CRM
  • Written By:
  • Published:
  • (Originally Published On:) )
When government agencies use a customer relationship management (CRM) solution for e-service, they can deliver timely information, put citizens in control, and improve the agency’s communication with its constituents. Citizen satisfaction will improve while you save budget dollars. And with the proper tools and technology, you can create the loyalty bond you need between your agency and your constituents.

Featured Software Research:

An Earned Value Management (EVM) Success Story

  • Source: IFS
  • Written By:
  • Published:
Earned value management (EVM) is not a new concept, having its origins in United States government agencies during the 1960s as a way to ensure accountability among contractors working on long-term, complex projects. But in this century, EVM has become standard required practice. Learn how to get certified in earned value management (EVM) and compete for government aerospace and defense contracts. Read More

Selling Smarter with CRM

CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper examines several such tools and how they can be effectively used with multiple business models and businesses of any size. Read More

4 Reasons Why Your Auditors Will Love Your Move to FinancialForce Accounting

Finance and IT departments are under continual pressure to improve transaction processing and period close efficiency, while simultaneously ensuring that adequate controls and compliance procedures remain in place. Managers are asking their teams to do more with less.

Learn about the benefits of using a financial software platform that provides a wide range of advanced, audit-friendly features. This paper outlines four major benefits of moving to cloud accounting for compliance and auditing procedures.

By using your software platform smartly, you can gain efficiency while ensuring compliance with company policies and financial regulations. When the finance department spends less time supporting the audit process, and less time addressing control issues that may arise in an audit, it can spend more time supporting strategic decision making for the betterment of your business.  Read More

You may also be interested in these related documents:

Maximizing the Value of Economic Stimulus Funds: Transparency and Accountability in Government Agencies

  • Source: SAP
  • Written By:
  • Published:
The American Recovery and Reinvestment Act (ARRA), designed to quickly stimulate economic recovery in the US, also marks the start of a new era in the regulation, oversight, and accountability of the use of public funds. Agencies at all government levels will be challenged to maintain focus on programs that achieve long-term results—while ensuring they adhere to the complex requirements for stimulus funds. Learn more. Read More

Cutting the Risk from CRM Purchase and Deployment

Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before. Read More

CRM: Big is Not Always the Best

Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that? Read More
 
comments powered by Disqus