How Informal Learning Can Help Employees Educate Employees

  • Source: Saba Software
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How people learn is now as important as what people learn. Organizations that appreciate new learning styles and provide their employees with Web 2.0 tools, such as wikis, blogs, video capturing and editing applications, and virtual worlds, have a greater chance of creating a successful learning process. The question is not whether you can benefit from informal learning initiatives, but how to implement them successfully.

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IBM Cognos Express: Breakthrough Business Intelligence and Performance Management for Workgroups and Midsize Organizations

  • Source: IBM
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To be agile and compete with rivals, employees in midsize organizations need targeted, timely and accurate information. Business intelligence (BI) and performance management applications can increase visibility into key metrics to improve business processes and decision-making throughout an organization. Download this paper to learn how Cognos Express can help midsize companies improve performance.  Read More

Four Ways to Win Customer Raves With Your Speech-Enabled IVR

An interactive voice response (IVR) system can be key for communication between an enterprise and its customers. How can an IVR system be designed to be intuitive and user-friendly, providing assistance and not frustration?

Download this tip sheet to learn four ways an enterprise can work towards an IVR system that customers see as a help and not a hindrance.

The considerations to keep in mind include knowing your customers, avoiding an overly complicated and overstuffed system,... Read More

Take HR to the Next Level: Engage Your Employees to Drive Better Business Value

  • Source: IBM
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  • Published: March 11 2015
Human resources (HR) professionals know how critical people are to business success. But what’s more elusive is how to unlock the true potential of people. This discussion focuses on the interrelated topics of people, work and culture, and some new approaches to optimizing all three.

Workforce science analytics can help determine what talent to recruit and hire and also how to deploy, develop, and engage them and help them be successful. Social cooperation tools can help employees connect... Read More

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Capturing Untapped Business Value through Informal Learning

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Enabling Employees Through Sustained Learning

  • Source: SAP
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