How KNOVA Supports and Extends Knowledge-centered Support (KCS)

  • Source: Aptean
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Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.

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Have You Outgrown Your Accounting System?: Stepping Up to Cloud Computing & FinancialForce.com

  • Source: FSN Publishing Limited
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No matter the size of your company, every business is challenged by organizational, technological, and economic growth. The stages of a company’s maturity are fairly well defined—from start-up and small businesses to midsize businesses and multinationals. But it’s not always clear when a company moves from one stage to the next, and what steps need to be taken to support that growth.

There comes a point when a company needs more than an entry-level bookkeeping system. Companies that are... Read More

Extending SharePoint with Enterprise Business Process Management

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