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How To Monitor Your Savings In Outsourcing

Source: 3W
This white paper will give you ideas and procedures for monitoring your savings when you invest in outsourcing projects.


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Source: ServiceMax It is critical that your service organization monitor the right metrics on an ongoing basis, so problem areas can be quickly identified and remedied. One critical metric is technician utilization, and ongoing poor performance in this metric is a huge red flag for your service organization. Download this white paper and get five tips that can help you increase technician utilization without sacrifi¬cing customer satisfaction. Read More...
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Outsourcing for SMBs without Compromising your Sanity
Source: inek Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor perspectives, and how to achieve cost savings and service-level improvements. Read More...
Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Source: EquaTerra Organizations undertaking information technology and business process outsourcing typically are very focused on "doing the deal." This involves assessing service providers, determining geographies from which to source services, developing contracts, defining service levels, and a myriad of other tasks. Yet arguably the hardest part of outsourcing occurs only after the deal is done—performing ongoing outsourcing management and governance. Read More...
Nearshoring: Looking Closer to Home
Source: Crimsonwing Companies looking for savings but worried about the risks and cultural barriers involved in offshore outsourcing, whose business processes have a strong customer focus or regulations-driven reporting element, could benefit from nearshoring. Nearshoring involves outsourcing work to companies with the economic benefits of an offshore location, but a closer cultural, linguistic, and geographic fit with the user organisation. Read More...

 
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