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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience

Source: Wellesley Information Services
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.


Featured publications:

TEC 2013 CRM Buyer's Guide for Medium and Large Enterprises
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