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How to Achieve a Great--and Profitable--Customer Experience

Source: SAP
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.


Featured publications:

TEC 2013 CRM Buyer's Guide for Medium and Large Enterprises
Source: Technology Evaluation Centers Published On: March 28 2013 Great customer service is the best (some say the only) way to truly stand out from the competition. CRM vendors are helping companies rise to the challenge with new tools for building and measuring relationships. In the 2013 TEC CRM Buyer’s Guide, analyst Raluca Druta walks you through the latest CRM developments and looks at how trends like customer experience management, mobility, and social media integration are changing the way companies do business. Read More...
Infor Ships Infor SCE v10.3
Written By: Predrag Jakovljevic Published On: April 17 2014 Infor recently announced Infor Supply Chain Execution (SCE) version 10.3, with new functionality and capabilities for logistics and warehouse management. Find out how these enhancements can help your organization achieve dynamic supply chain execution. Read More...
Field Service Management: Solutions, Trends, and Reports
Source: Technology Evaluation Centers Published On: April 22 2014 According to TEC research analyst Raluca Druta, Oracle's three field service management (FSM) product lines, combined with the company’s recent strategies and partnerships, provide for strong customer engagement and great customer experiences. Get a close-up look at Oracle’s trio of FSM offerings—including product highlights and functionality—in Raluca’s special report. Read More...


You may also be interested in these related documents:

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Source: SAP Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience. Read More...
Accelerating Lead to Cash to Rekindle Profitable Growth New Economic Order Drives Need for Discipline and Integration
Source: SAP Solutions are now available to integrate the lead-to-cash process with the supply chain, back-office accounting, and more. The companies that succeed in the new order will make use of these new tools to creatively accelerate their lead-to-cash process. They will achieve the agility necessary to enhance the customer experience, trump the competition, and revitalize profitable growth. Find out how. Read More...
Strategies for Profitable Growth: Chemical Industry
Source: SAP You may have survived the slowdown of the last few years, but you must still find new growth opportunities to stay competitive. However, you can only cut so much. Midsize businesses in particular need to ask new questions: What strategies and practices are right for the company? And what are the best solutions for facilitating—and even improving them? Read More...

 
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