How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points

Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

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TEC 2015 ERP for Discrete Manufacturing Buyer's Guide

  • Source:
  • Written By: Ted Rohm
  • Published: February 3 2015
The TEC ERP for Discrete Manufacturing Buyer’s Guide was developed to provide unique perspectives on the state of the enterprise resource planning (ERP) solution market for manufacturers. Discrete manufacturers face a number of business challenges in the 21st century, including the traditional challenges of planning and managing production, managing costs, and staying compliant with regulations, and newer challenges related to the ability to support customizable and complex products and global markets,... Read More

The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience

At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR... Read More

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Operational Excellence: The New Lever for Profitability and Competitive Advantage

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