How to Evaluate Multi-touch While Standing in a Store

There are a number of technologies that can be used to implement multi-touch functionality, but are they all the same? What are the properties that distinguish a good multi-touch technology from a great one, and how can you test for these properties? This white paper describes simple techniques for testing a multi-touch interface, which don‘t require any special tools or software.

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Unified Communications Guide: Staying On-Premise or Going to the Cloud

Whether your company has recently migrated from legacy telephony to VoIP or whether it has been on the VoIP path for some time, consideration of unified communications UC makes sense. While some businesses will be perfectly happy moving over to VoIP, others will want the richer set of benefits that come with UC. Once the decision to go with UC has been made, businesses have to choose between retaining their premise-based environment for communications applications and adopting cloud-based UC. This guide will help you to evaluate these options, and give a review of the market landscape of UC providers. Read More

How to Exceed Customer Expectations While Reducing Costs: Exploring the Use of Proactive Notifications

Information and data are ever present. So how can you harvest this data to your advantage to provide exceptional customer service and beat the high expectations that are set as a result of our own consumer lives? Proactive notifications allow companies not only to have a competitive edge through better customer service, but also create greater efficiencies within their organization.  Read More

Retail Retold: How the Internet of Things Is Evolving Omnichannel Retail

Most merchants and consumers have adjusted to the multi-device, multichannel environment known as omnichannel retailing. But there are real challenges that the omnichannel environment brings to the retail industry, even before considering how the Internet of Things (IoT) will amplify the complexity. P.J. Jakovljevic and Raluca Druta report on how the IoT is altering the retail world. Read More

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BPM in the Retail Sector

To remain competitive, retailers must improve costs, differentiate the shopping experience, and ensure effective promotions. Many retailers are asking how to improve vital business processes while offering customers more. Learn about key trends in the retail sector and how business process management (BPM) can help address challenges across in-store operations, supply chain management (SCM), and multi-channel integration. Read More

Take the Direct Road to Success with Seamless DSD

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The future, they say, is demand-driven. Not having the data you need to forecast your supply and demand processes means you’re in the slow lane toward a successful future. But if you already know store information is vital to your supply chain, you’re halfway there. Go the distance: learn how direct store delivery (DSD) solutions can give your consumer package goods (CPG) company more control over supply chain processes. Read More

Making Multi-rater Feedback Work in Professional Services Firms

For many firms, continually moving people to new projects under different leaders is the only possible way to operate. The formal boss on the org chart may only rarely get a chance to observe employees in work situations. This isn’t normally a problem; direction is provided by whoever is leading the project. Where it is a problem is when it comes to performance appraisal—there is no one person who can do that appraisal. Read More
 
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