How to Respond Faster to Customer Feedback

What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system.

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Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively

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  • Published: March 4 2013
Business intelligence (BI) and predictive analytics use different means but can be applied together to improve the decision process at all levels of an organization. By increasing the ability to monitor and analyze data and generate predictions, BI and predictive analytics can help an organization gain proactive control of its business. TEC analyst JorgeGarcía explains how. Read More

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Reinventing Data Masking: Secure Data Across Application Landscapes: On Premise, Offsite and in the Cloud

Be it personal customer details or confidential internal analytic information, ensuring the protection of your organization’s sensitive data inside and outside of production environments is crucial. Multiple copies of data and constant transmission of sensitive information stream back and forth across your organization. As information shifts between software development, testing, analysis, and reporting departments, a large "surface area of risk" is created. This area of risk increases even more when sensitive information is sent into public or hybrid clouds. Traditional data masking methods protect information, but don’t have the capability to respond to different application updates. Traditional masking also affects analysis as sensitive data isn’t usually used in these processes. This means that analytics are often performed with artificially generated data, which can yield inaccurate results.

In this white paper, read a comprehensive overview of Delphix Agile Masking, a new security solution that goes far beyond the limitations of traditional masking solutions. Learn how Delphix Agile Masking can reduce your organization’s surface area risk by 90%. By using patented data masking methods, Delphix Agile Masking secures data across all application lifecycle environments, providing a dynamic masking solution for production systems and persistent masking in non-production environments. Delphix’s Virtual Data Platform eliminates distribution challenges through their virtual data delivery system, meaning your data can be remotely synchronized, consolidated, and takes up less space overall. Read detailed scenarios on how Delphix Agile Data Masking can benefit your data security with end-to-end masking, selective masking, and dynamic masking.  Read More

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Listen and Learn: Improving Operations by Using Customer Feedback

Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more. Read More

Are You Ready for Enterprise Feedback Management?

Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your company and your overall profitability. EFM includes not only aggregating feedback from multiple stakeholders, across multiple channels, but also getting real-time, actionable information to where it’s relevant in the company. Learn more about implementing EFM. Read More

Making Multi-rater Feedback Work in Professional Services Firms

For many firms, continually moving people to new projects under different leaders is the only possible way to operate. The formal boss on the org chart may only rarely get a chance to observe employees in work situations. This isn’t normally a problem; direction is provided by whoever is leading the project. Where it is a problem is when it comes to performance appraisal—there is no one person who can do that appraisal. Read More
 
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