How to Use Automation and Virtualization to Improve Service Levels of Your Applications

Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in systems which are too brittle to rapidly respond to new directives. The only way out is to create a more dynamic, real-time IT infrastructure—one that allows resources to be quickly repurposed to the most critical tasks.

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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Are Your Capacity Management Processes Fit for the Cloud Era? An Intelligent Roadmap for Capacity Planning

Many organizations apply overly simplistic principles to determine requirements for compute capacity in their virtualized data centers. Read this whitepaper to learn about the complexities of pursuing efficient capacity planning, how to define functional requirements for your capacity management strategy, and a capacity management strategy that assures service levels while reducing performance risk and hardware footprint.  Read More

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Virtualization Reduces Costs and Complexity for Midsized Businesses

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Virtualization is a key element of the IT strategy for businesses of all sizes, with a variety of benefits for small and midsized businesses. It helps them to build an IT infrastructure with enterprise-class capabilities and it does so with a form factor—and a return on investment (ROI)—that fits any business. Discover how your business can use virtualization to reduce costs, improve services, and simplify management. Read More

Virtualization Strategy for Midsized Businesses

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In these challenging times, midsized businesses need to simplify IT infrastructure and reduce costs. Yet, with diverse storage, server, and network requirements—as well as limited physical space to store and manage systems—they have few options. Discover how virtualization can offer small and midsized businesses significant benefits—not simply in server consolidation, but also with affordable business continuity. Read More

Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation

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Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment. Read More
 
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