I Keep on Knocking...

Nearly 60 percent of Australian businesses with more than 100 employees do not respond to web-generated sales enquiries (such as e-mail or web forms) within seven days. But the bad news doesn’t stop there. Find out why your customers may still be waiting for you to respond—and what you can do about it.

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Putting the "I" in CRM Series 1: The Impact to the Sales Team

Customer relationship management (CRM) has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines. Read More

Putting the "I" in CRM Series 1: The Impact to the Sales Team

Customer relationship management (CRM) has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines. Read More

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Data Storage Encryption for Enabling PCI Compliance

Compliance with the Payment Card Industry Data Security Standard (PCI DSS) is mandatory. As such, businesses must think seriously about their data storage security and the day-to-day encryption management of their customer data. As a merchant or credit card processor, will you be ready when the auditors come knocking? Learn more about the foolproof way that many businesses are passing PCI DSS audits. Read More

Successful Supply Chains Part I: The Nine Rules of a Successful Supply Chain

Problems can arise when supply chains start to mature and are asked to meet an ever-increasing list of tasks and strategies. As this happens, supply chains can start losing hold of the critical basics that make them work and, just as importantly, that help the companies using the supply chain meet their own objectives. It is important, therefore, to keep a list of ‘supply chain basics’ handy and continually monitor your supply chain with these underlying principles in mind. Read More

How Do I Find the Right CRM for My Business?

Most small businesses uses email and Excel to track customers, and it's easy to see why, as the cost is low and most employees are familiar with email and spreadsheet functionality. But, the problem comes when you need to scale up your system, or want to do more with your data.

If you have a goal beyond just maintaining the status quo, and want to support growth and keep your customers happy, a CRM application may be what you need. A CRM application can improve collaboration, productivity,... Read More
 
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