IP Telephony: Network Evaluation and Risk Assessment Guide

Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to your business of a converged network. As with any network implementation, a realistic understanding of what is required to reach your objectives will enable you to ensure a successful transition to enhanced network capabilities.

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VoIP Introduction

VoIP uses internet protocol data packets to transfer voice, fax, and other data over the shared network, rather than the traditional public switched telephone network (PSTN), which is based on copper wires carrying analog voice data over the dedicated circuits. VoIP, in contrast to PSTN, uses what is called packet-switched telephony, whereby the voice information travels to its destination in individual network packets across the Internet that are assembled and then converted to voice. Learn the... Read More

Future Tech: Where Will Telephony Be in Two Years?

Right now, there are two clear trends that will continue to shape business telephony into the next two years: Internet protocol (IP)-based communications and mobility. Download this concise executive brief to get an expert's take on voice over IP (VoIP), IPv6, converged networks, and more. Read More

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2012 Guide to Hosted VoIP for SMBs

As budgets for most businesses have been contracting in recent years, a growing number of SMBs have turned to IP technology to lower telecom costs to improve their bottom line. See how moving voice traffic to the data network allows SMBs to cut—or eliminate entirely—the costs associated with the maintenance of a dedicated voice network, including staffing and equipment, especially when they choose to deploy a hosted model. Read More

Checklist: Adding Up the Return on IP Telephony Investments

Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it. Read More

The Return on Investment of IP Telephony Management

Managing a newly deployed voice over Internet protocol (VoIP) integration project is not as easy as some IT managers believe it to be. Delivering voice traffic over the IP network is time-consuming, and requires the right tools and a proper budget. To fully understand the costs associated with IP telephony implementation, businesses must first conduct a thorough evaluation of their management options—prior to deployment. Read More
 
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