IT Service Management Metrics that Matter

  • Source: Tripwire, Inc
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Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives.

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3 Tips for Integrating Field Service Management Software with ERP

  • Source: IFS
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Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More

Field Service Management Software for Enterprise Companies

  • Source: IFS
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As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More

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Metrics that Matter: The Most Effective KPIs to Transform Your Business

Sophisticated enterprise resource planning (ERP) and business intelligence tools have made it possible to quickly calculate and report key performance indicators and metrics. In this white paper, learn about a balanced approach, applying lean and Six Sigma concepts, to business process re-engineering, assessing the alignment of your policies and strategic goals, and implementing systems and organizational structures, to support a culture of measurable improvement. Read More

Identify and Leverage Your Existing Service Life Cycles

  • Source: IBM
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Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives. Read More

Improving Supply Chain Effectiveness

  • Source: SAP
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Increased globalization, volatility in demand and commodity costs, regulatory requirements, and greater dependency on suppliers and other partners have significantly increased the risk of doing business. To manage performance efficiently, midsize companies need a unified planning, budgeting, and consolidation solution. Learn how such a solution can streamline the planning process and help reduce business risk. Read More
 
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