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IT Service Management Metrics that Matter

Source: Tripwire, Inc
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives.


Featured publications:

Top 5 Tips to Increase Technician Utilization
Source: ServiceMax It is critical that your service organization monitor the right metrics on an ongoing basis, so problem areas can be quickly identified and remedied. One critical metric is technician utilization, and ongoing poor performance in this metric is a huge red flag for your service organization. Download this white paper and get five tips that can help you increase technician utilization without sacrifi¬cing customer satisfaction. Read More...
6 HR Metrics No Executive Should Be Without
Source: Ultimate Software In an economic climate characterized by cost-cutting and increased regulatory requirements, HR faces growing demands to communicate the value it creates in ways that CEOs can better appreciate. That means moving away from soft measurements such as “improvements” and adopting quantifiable metrics similar to those executives use to monitor the overall business. Meaningful HR metrics can include things such as recruitment costs, employee retention rates, and employee satisfaction metrics. With such metrics in hand, HR is better able to deliver additional value, savings, and increased productivity to the business. Read this white paper to learn more about the benefits of using BI tools to deliver strategic metrics to HR. Read More...
3 Tips for Integrating Field Service Management Software with ERP
Source: IFS Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More...


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Source: SAP Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent. Read More...

 
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