ITIL and Its Impact in a Multiprovider Environment

  • Source: EquaTerra
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The Information Technology Infrastructure Library (ITIL) has become an answer for many IT departments trying to solve their business problems. But many organizations find that their investment in ITIL has failed to yield the anticipated return on investment (ROI). So what’s the key to maximizing ITIL ROI? First, understanding that the term “ITIL-compliant” has as many meanings as there are outsourcing service providers.

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ERP for Green Supply Chain Management in Manufacturing

  • Source: IFS
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Manufacturers are under pressure to document their impact on the environment. This white paper addresses the various drivers for the green supply chain trend. It also shares considerations for satisfying a customer’s green supply chain initiative or initiating your own. Finally, it discusses the role of enterprise software like enterprise resource planning (ERP) in keeping pace with this industry trend. Read More

Why Enterprise Resource Planning Software Is Your Best Business Intelligence Tool

  • Source: IFS
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If a business is going to successfully operate competitively, it needs to expand its analytics processes beyond the rear-view mirror. In-context analytics derived from both historical information and real-time data provides more accurate and intuitively structured intelligence. Accessing this information through a built-in BI tool within an ERP environment enhances the process and empowers users to improve business outcomes in real time. Read More

Evaluating Routing Software: 4 Things You Can't Do Without

The path to deciding on a routing software solution has some key considerations. These variables will impact the return on investment (ROI) you get and influence how smoothly you can integrate the software into your enterprise.

This paper outlines four key things to consider that will impact ROI and the effectiveness of your transportation and routing management solution. First, the specific industry knowledge and expertise of your routing software vendor will guide you to a better software decision.

Next to consider is the quality, quantity, and accessibility of training for your new routing software. The training and support offered will have a huge impact on its value to your business.

The adaptability and flexibility of your routing solution are also important factors to ensure that the software aligns with your business, and not that your business bends to the software. These are a few things a software partner needs to be able to explain and provide if it’s crucial to your business:
  • Static routing
  • Dynamic routing
  • Off-day deliveries
  • Variables in your route specifications
To tie all of the key routing solution considerations together, you need a technology platform that runs the way your enterprise does. Consider the technical environment that works best for you—is it software as a service (Saas), is it an on-premise system? Talking to fleet managers and asking your software vendor many questions will put you on the path to the right routing solution. Read More

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Running and Optimizing IT: A Best-practice Approach

  • Source: IDC
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IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how. Read More

How to Maximize Your IT Services with Lifecycle Management

As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement. Read More

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations

IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start. Read More
 
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