ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations

IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

Featured Software Research:

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Newman Technology Cuts Inventory Costs by 25 Percent; Achieves 98 Percent Inventory Accuracy

Newman Technology was using a paper trail system to manage a lot of traffic, and realized that it needed a modern-day solution for production accuracy and accountability. It needed a robust tool and disciplined processes for managing its inventory, purchase orders, and accounts receivables. Learn how Newman Technology improved its communication with suppliers and gained visibility into suppliers’ operations. Read More

You may also be interested in these related documents:

Identify and Leverage Your Existing Service Life Cycles

  • Source: IBM
  • Written By:
  • Published:
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives. Read More

Running and Optimizing the Business of IT: The SAP Best-practices Approach

  • Source: IDC
  • Written By:
  • Published:
IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP’s approach to IT optimization. Read More

Running and Optimizing IT: A Best-practice Approach

  • Source: IDC
  • Written By:
  • Published:
IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how. Read More
 
comments powered by Disqus