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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations

Source: Hewlett-Packard Co.
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.


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