ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations

IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

Featured Software Research:

Acumetrics Demo: Improve Your Planning with IBM Cognos Express

  • Source: IBM
  • Written By:
  • Published: August 10 2012
See how a plastics manufacturing company improved its planning capabilities by integrating its sales, operations, and financial forecasts. Read More

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Cincinnati Zoo Improves Customer Experience, Operations with IBM Business Analytics

  • Source: IBM
  • Written By:
  • Published: October 31 2014
By using IBM Cognos business intelligence, Cincinnati Zoo and Botanical Garden has completely revolutionized its business operations, increased revenues, and improved customer service and loyalty. With IBM Cognos Mobile, its key decision makers can now receive and interact with insights on the business from anywhere in the zoo. Read More

You may also be interested in these related documents:

Running and Optimizing the Business of IT: The SAP Best-practices Approach

  • Source: IDC
  • Written By:
  • Published:
IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP’s approach to IT optimization. Read More

Running and Optimizing IT: A Best-practice Approach

  • Source: IDC
  • Written By:
  • Published:
IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how. Read More

How to Maximize Your IT Services with Lifecycle Management

As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement. Read More
 
comments powered by Disqus