Improving Agent Productivity with Closed-loop Coaching

  • Source: TDI Inc.
  • Written By:
  • Published:
  • (Originally Published On:) )
Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

Featured Software Research:

What Keeps You Up At Night? 7 Logistics Challenges, and How to Solve Them

Even in the best of economic times, those in the transportation industry face daily obstacles—such as unstable fuel costs, providing superior customer satisfaction, improving driver and resource productivity, and maintaining healthy business growth—that keep executives up at night. Let’s address the seven most important logistics challenges (and figure out how you can sleep peacefully)! Read More

FinancialForce Supply Chain Management: Manage Your Supply Chain Processes in One Unified App

Built on the Salesforce Platform, FinancialForce SCM helps manage a company’s entire supply chain processes from order to procurement and back to inventory, in a single closed-loop process. This application aims to improve efficiency in acquiring, managing, and selling goods and services, through visibility, automation, and control. This data sheet identifies some supply chain challenges and the functionality FinancialForce SCM offers to address them. Read More

Score More Quota Touchdowns: 10 Adds to Your Coaching Playbook

  • Source: ClearSlide
  • Written By:
  • Published:
As a sales coach, you can make a big impact on your team's goal attainment by helping your team make small changes that make a big impact on productivity. In this guide, you'll learn 10 ways that could help you improve your sales team's productivity with easy changes to what they do every day. From team huddles to game plan discussions and cheerleading, learn how the strategies that coaches of professional sports teams use to get the best performance from their players can also help sales leaders "up the game" of their entire sales organization.  Read More

You may also be interested in these related documents:

Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy

  • Source: SAP
  • Written By:
  • Published:
In a tough economy, retaining customers and reducing costs become paramount, and sales force productivity takes center stage. You should also be thinking about territory alignment: territory management directly affects customer relationships and the ability to tailor your approach to various market segments. Learn how to optimize territory alignment with the right set of tools, and overcome sales process obstacles. Read More

Active Governance: Closed-loop SOA Infrastructure

Corporate governance encompasses the processes and systems by which organizations operate—and it affects every business. To effectively participate in governance processes, businesses should consider closed-loop service oriented architecture (SOA). Although stand-alone applications for governance, management, and security exist, find out why they do not enable the demand and value management that closed-loop SOA offers. Read More

Get in the Loop with Closed-Loop Diagnostics and Unlock the Door to Profitable Maintenance

US companies spend approximately $300 billion (USD) annually on asset maintenance and operations, with 80 percent going to fixing asset failures. This situation can now be drastically improved with the advent of enterprise asset management (EAM) solutions that incorporate closed-loop diagnostics. This best-of-breed maintenance functionality extends the boundaries of traditional software by providing specialized failure analysis features that are fully integrated with core business processes. This paper examines how EAM solutions can support closed-loop diagnostics to provide a number of significant benefits. Read More
 
comments powered by Disqus